The journal

Customer Retention

Practical ideas and guidance for your spa business.

Are you wondering what popular spa services for male clientele you can offer? Read on to find out which treatments are preferred by men.

Tips on how to handle negative online reviews of your spa. Turn around negative reviews to positive experiences.

Regardless of which type of business you're in, there will always come times when you'll have to handle difficult spa customers or angry customers.

Review your spa’s space, treatment menu, retail selection and marketing when planning for male clientele.

A little perspective for your next business decision.